Payment Policy

• Full payment is due immediately upon acceptance to any open programme (see forms of payment below).

• Bookings will be confirmed on receipt of full payment or Purchase Order number.

• Bookings will remain provisional until payment or Purchase Order is received in full.

 

Forms of Payment

• All major credit cards.

 

Transfer Fees

Participants wishing to transfer to a later date will be billed a 10% fee plus any increase in the price of the course.

 

Substitutions

Companies may substitute participants at any time prior to the start of the course without penalty. Except in case of programmes where applications involves successful completion of interview.

 

Cancellation Policy

Cancellations must be made in writing (letter or e-mail) and reach accounts@sterlingdevelopment.co.uk or SDILA, Suite 5, 4Hilliards Court, Chester Business Park, Chester CH4 9QP, England prior to the start of a course subject to the following:

• 20% of the full course fee will be charged on cancellations received between 30 to 16 calendar days before the start date.

• 50% of the full course fee will be charged on cancellations received within 15 calendar days or less of the start date.

• 100% of the full course fee will be charged on cancellations received within 7calendar days or less of the start date.

 

Course/Venue Alterations

SDILA reserves the right to alter the contents of any course or the programme director/specialists and/or the venue(s) due to circumstances beyond its control.

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Incidental Expenses

SDILA is not responsible for covering travel, accommodation and incidental costs incurred by the participant.